Refund & Return Policy

Effective Date: August 5, 2026

1. What We Sell

MediaCreator.ai sells digital services only: subscription plans and prepaid AI credit packs, both delivered to your account immediately after payment. Nothing is physically shipped, so there is no return or return-shipping process. See our Shipping & Delivery Policy for how and when a purchase becomes active.

2. All Purchases Are Final

Subscriptions: once a subscription payment is taken, that billing period is not refundable, in whole or in part.
AI credit packs: credits are issued to your account on payment and are not refundable once issued, whether or not they have been used.
No partial or pro-rated refunds: we do not refund unused days of a billing period or unused credits.

Because purchases are final, we keep a free plan with no payment method required so you can evaluate the platform before paying anything. Plan limits and prices are listed on the Pricing page. All prices are in US dollars (USD).

3. Cancelling a Subscription

You can cancel at any time from your account settings in the app, or by emailing support@mediacreator.ai.
Cancelling stops future charges. You are not charged again from the next billing period onwards.
Cancelling does not refund the current period. Your plan stays active until the end of the period you already paid for, and the remaining days are not refunded.
Credits already in your account remain usable while your account is active, subject to any expiry stated at the time of purchase.
Free trials: paid plans offered with a 14-day free trial convert to a paid subscription when the trial ends unless you cancel first. Cancel any time before the trial ends and you are not charged. Once the first charge is taken, section 2 applies to it.

4. Exceptions — When We Do Refund

We refund, regardless of the rules above, where any of the following applies:

Duplicate charge: you were charged more than once for the same subscription period or the same credit pack.
Billing error: the amount charged does not match the price shown at checkout, or you were charged after a cancellation had already taken effect.
Undelivered purchase: payment succeeded but the subscription or credits were never activated on your account and we cannot activate them.
Unauthorised transaction: the payment was made without the cardholder's authorisation.
Where applicable law requires a refund.

5. How to Request a Refund, and How Long It Takes

Request window: email support@mediacreator.ai within 14 days of the charge, from the email address on the account. Include the date and amount of the charge and what went wrong.
Review time: we review and reply to every refund request within 48 hours of receipt.
Time to reach your account: approved refunds are returned to the original payment method and typically reach your bank or card account within 7-15 business days after approval. The exact timing depends on your bank or card issuer.
Currency: refunds are issued in the original currency of the charge (USD). Any exchange-rate difference or bank fee applied by your card issuer is outside our control.

6. Chargebacks

If you believe a charge is wrong, please contact us first — we can usually resolve it faster than a bank dispute. Accounts with an open chargeback may be suspended until the dispute is closed.

7. Changes to This Policy

We may update this policy. The version in effect at the time of your purchase is the one that applies to that purchase.

8. Contact

Billing, cancellation, and refund questions: support@mediacreator.ai. Other ways to reach us are on our Contact Us page.