Contact Us
We read every message. Email is the fastest way to reach a person, and signed-in customers can also start a live chat from inside the app.
- General support & sales: support@mediacreator.ai
- Billing, cancellations & refund requests: support@mediacreator.ai
- Privacy & data requests: privacy@mediacreator.ai
Live Chat
Signed-in customers can open live chat from the support entry in the left sidebar of the app at crm.mediacreator.ai. If nobody is online, the conversation is answered by email.
Response Times
- Email: replied within 1 business day, and within 2 business days at the latest.
- Billing and refund requests: reviewed within 48 hours of receipt.
- Business hours: Monday to Friday, 09:00–18:00 (UTC+8), excluding public holidays.
Registered Business
- Company name: Hong Kong Gordonov Limited
- Registered address: FLAT/RM A 12/F ZJ 300, 300 LOCKHART RD, WAN CHAI, HONG KONG
Before You Write In
Cancelling a subscription, requesting a refund, or asking when a purchase becomes active are all covered in writing — see our Refund Policy and Shipping & Delivery Policy. Including the email address on your account and, for billing issues, the date and amount of the charge lets us resolve things in one reply.